Please use this identifier to cite or link to this item:
192.168.6.56/handle/123456789/42267
Title: | Business process mapping : improving customer satisfacion |
Authors: | Jacka, J. Mike |
Keywords: | Marketing Customer satisfacion |
Issue Date: | 2009 |
Publisher: | John Wiley & Sons |
URI: | http://10.6.20.12:80/handle/123456789/42267 |
ISBN: | 978-0-470-44458-0 |
Appears in Collections: | Business Administration and Information System |
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