Please use this identifier to cite or link to this item: 192.168.6.56/handle/123456789/42267
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dc.contributor.authorJacka, J. Mike-
dc.date.accessioned2019-02-11T06:38:52Z-
dc.date.available2019-02-11T06:38:52Z-
dc.date.issued2009-
dc.identifier.isbn978-0-470-44458-0-
dc.identifier.urihttp://10.6.20.12:80/handle/123456789/42267-
dc.language.isoenen_US
dc.publisherJohn Wiley & Sonsen_US
dc.subjectMarketingen_US
dc.subjectCustomer satisfacionen_US
dc.titleBusiness process mapping : improving customer satisfacionen_US
dc.typeBooken_US
Appears in Collections:Business Administration and Information System

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