Please use this identifier to cite or link to this item: 192.168.6.56/handle/123456789/42267
Title: Business process mapping : improving customer satisfacion
Authors: Jacka, J. Mike
Keywords: Marketing
Customer satisfacion
Issue Date: 2009
Publisher: John Wiley & Sons
URI: http://10.6.20.12:80/handle/123456789/42267
ISBN: 978-0-470-44458-0
Appears in Collections:Business Administration and Information System

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