Please use this identifier to cite or link to this item: 192.168.6.56/handle/123456789/68927
Title: The Dna ofCustomer ExperienceHow Emotions Drive Value
Authors: Shaw, Colin
Keywords: Customer Experience
Issue Date: 2007
Publisher: Palgrave Macmillan
URI: http://10.6.20.12:80/handle/123456789/68927
ISBN: 978-0-230-21081-3
Appears in Collections:Marketing & Management

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