Title:	Measuring the Performance of Public Services
Authors:	Pidd, Michael
Keywords:	Principles of performance measurement
Issue Date:	2012
Publisher:	Lancaster University Management School
Description:	In this book I argue that performance measurement is a vital part of any systematic attempt to continually improve public services. It is certainly not the only part, but without it, how can any stakeholders have a reasonable idea of how well these services are provided? It is a mistake to assume that measurement is only appropriate to particular forms of public management. Many have argued that it is a core element of what has become known as the New Public Management (NPM). However, many public bodies attempted to measure aspects of their performance long before the ideas of NPM appeared. How can agencies know how well they are doing unless they attempt to i nd out and do so in a systematic way?
URI:	http://10.6.20.12:80/handle/123456789/46170
ISBN:	978-1-107-00465-8
Appears in Collections:	Building Construction

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