Title:	Medical Office Management: Developing and Managing Systems with High Quality Customer Service
Authors:	Márcia R.F. Campiolo
Keywords:	Developing and Managing Systems
Issue Date:	2016
Publisher:	Springer
Description:	The book Medical Offi ce Management: Developing and Managing Systems with High Quality Customer Service from Marcia Campiolo is a unique approach that fills a real need in medical literature. There is a growing awareness of the need to implement a professional management in healthcare facilities, from small clinics up to large hospitals. However, there is a real lack of knowledge in this area from healthcare professionals, and this is a real area of concern for many doctors. This work comes to stimulate and guide physicians of any specialty to improve the ways for managing their practices, enabling further development of their staff. Providing a service with excellence in quality and maximum concern for helping the patient represents the true foundation of the medical profession. However, customer experience with humanized healthcare is fundamental for professional growth.
URI:	http://196.189.45.87:8080/handle/123456789/38900
ISBN:	978-3-319-13887-9
Appears in Collections:	Public Administration & Development Management

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