Please use this identifier to cite or link to this item: 192.168.6.56/handle/123456789/27479
Title: Bottom-Line Call Center Management
Authors: L. Butler, David
Keywords: Creating a Culture of Accountability
Issue Date: 2004
Publisher: Elsevier Butterworth-Heinemann
URI: http://196.189.45.87:8080/handle/123456789/27479
ISBN: 0-7506-7684-1
Appears in Collections:Accounting and Finance

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