Please use this identifier to cite or link to this item: 192.168.6.56/handle/123456789/25091
Title: "Customer-Driven Operations Aligning Quality Tools and Business Processes for Customer Excellence"
Authors: Ahoy, Christopher
Keywords: OM|Customer
Issue Date: 2009
Publisher: McGraw-Hill
URI: http://10.6.20.12:80/handle/123456789/25091
ISBN: 978-0-07-160832-9
Appears in Collections:Business Administration and Information System

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